1. Our Commitment
At DesignFlow, we strive for client satisfaction and high-quality work from our designers. This policy outlines the conditions under which refunds may be considered.
2. Eligibility for a Refund
Refunds are handled on a case-by-case basis and are generally considered under the following circumstances (this is a placeholder, replace with your actual policy):
- Non-delivery of service: If the designer fails to deliver the agreed-upon service within the specified timeframe without a valid reason.
- Service not as described: If the delivered service significantly deviates from the project brief and agreed scope, and revisions do not rectify the issue.
- Designer misconduct or violation of platform terms.
Refunds are typically not provided for:
- Change of mind by the client after work has commenced.
- Issues arising from unclear or incomplete briefs provided by the client, where the designer has made reasonable efforts to interpret and deliver.
- Minor aesthetic disagreements if the service substantially meets the brief's functional requirements.
3. Refund Process
To request a refund, please contact our support team via the Contact Support page, providing your order ID and a detailed explanation of the issue.
We will review your request and may mediate between you and the designer to find a resolution. Our decision on refunds will be final and binding.
4. Partial Refunds
In some cases, a partial refund may be offered if some work has been completed and is usable by the client, or as a gesture of goodwill.
5. Processing Time
If a refund is approved, it will typically be processed within 7-10 business days to the original payment method. This may vary depending on your bank or payment provider.
6. Changes to This Policy
We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting on our website.
This is a placeholder Refund Policy page. Please replace this content with your own comprehensive policy, drafted or reviewed by a legal professional.